QUESTIONS & ANSWERS

Questions

How long have these spas been around? How long will they last?

Answers

Softub has been manufacturing spas since 1986 for  thousands of happy customers.

That means with simple care, you can expect to get many years of enjoyment, indoors or outdoors.

That means you won’t see a huge jump in your electric bill, as with other hot tubs that use costly heating elements.

Where are you located?

Softub Canada is a totally Canadian owned and operated company. The manufacturing facility is located in Sudbury, Ontario. The product was introduced into Canada from California in September 1990 and Softub Canada was incorporated shortly thereafter. Softub Canada has a licensing agreement with Softub Inc. of the US to manufacture and market the Softub in Canada.

How this benefits you: If you ever need accessories, parts, service, or answers – no matter where you live – we’re available nearby.

What are they made of? Are they inflatable?

No, they are not inflatable. They are made of patented Polybond™ high denisty, closed cell foam that is extremely strong, yet lightweight.

How this benefits you: You’ll love the flexible comfort and be able to easily move your tub, inside or outside, without any help.

How well does the vinyl surface hold up outside?

The vinyl is a marine-grade product that is designed to withstand the harshest climates and sun.

How this benefits you: That means with simple, routine care, you can expect to get many years of service, indoors or out.

How much does it cost to operate?

Softub spas are easy on the pocketbook. The nationwide average cost to operate a Softub spa outside, is between $6 and $10 per month, year round.

How this benefits you: That means you won’t see a huge jump in your electric bill, as with the 220v hard tubs.

How does it heat without a heater?

With our revolutionary heat recovery system, which uses the heat created by the pump motor to heat the water.

How this benefits you: You will have operating costs that are a fraction of the cost of a hard tub, a reduction in service problems, and an extension of the life of the motor, since our system helps keep it cool.

How hot does it get?

Our thermostat can be set as high as 106 degrees Fahrenheit or 42 Celsius.

What that means to you: No matter what temperature you select, your Softub is ready for you whenever you’re ready to relax.

How do you treat the water?

We have water treatment kits that fully explain the treatment process. To make maintenance as simple as possible, we also have a patented, fully automatic, ozone injection system that significantly reduces the amount of chemicals needed to keep your tub clean and sanitary.

How this benefits you: That means it takes less time-and less money out of your pocket – to keep your tub sparkling clean.

How much do they weigh when full of water?

A 220 gallon Softub spa weighs 1,972 pounds, including the HydroMate and lid.

How this benefits you: You can put your tub on nearly any deck. Check with your builder, but most new decks can easily support a Softub spa and a few of your friends.

How much do they weigh when full of water?

A 220 gallon Softub spa weighs 1,972 pounds, including the HydroMate and lid.

How this benefits you: You can put your tub on nearly any deck. Check with your builder, but most new decks can easily support a Softub spa and a few of your friends.

What kind of preparation is required to install a Softub?

The great news is that all you need is a level surface and a standard 120V 15A electric outlet.

How this benefits you: Unlike hard tubs, you will not be burdened with pouring a concrete pad, expensive 220V wiring and possibly a crane.

Will I need an electrician or plumber to install a Softub?

No.

How this benefits you: Most hard tubs require expensive electrical and plumbing for installation.  A Softub spa is designed for anyone to easily install themselves, as it plugs directly into a standard 115V 15A outlet. Best of all, with our SmartChip™, you never have to worry about power surges or brown-outs damaging your spa.

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